Last updated: 20th March 2026

 

 1. Introduction

This Privacy Policy explains how Research Care Pty Ltd  (“we”, “our”, “us”) collects, uses, stores, and discloses personal information when you use our products, services, applications, and website.

Our products measure and track a range of analytes (such as pH, sodium, lactate, or other chemical parameters) and provide digital tools for storing, analysing, and retrieving measurement data. These tools are used across healthcare, industrial, and environmental settings.

We are committed to protecting your privacy and handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

 

 2. What Information We Collect

We may collect the following types of information:

 2.1 Personal Information

- Name, email address, phone number, and organisation details 

- Account login details 

- Billing or payment information (if applicable)

 

 2.2 Measurement and Sensor Data

- Analyte measurements collected through our devices 

- Metadata such as timestamps, device identifiers, and sample context 

- User‑entered notes or labels associated with measurements 

 

Depending on your use case, measurement data may be considered health information, which is classified as sensitive information under Australian law. We only collect such information with your consent or as otherwise permitted by law.

 

 2.3 Technical and Usage Information

- IP address, browser type, and device information 

- Log data relating to access, retrieval, and use of our platform 

- Application performance and diagnostic data 

 

 3. How We Use Your Information

We use the information we collect to:

- Provide, maintain, and improve our measurement and tracking services 

- Store and retrieve measurement data on your behalf 

- Support research, analysis, and product development 

- Communicate with you about updates, support, and service notices 

- Ensure security, fraud prevention, and system integrity 

- Comply with legal and regulatory obligations 

 

We do not sell your personal information.

 

 4. Legal Basis for Processing

We process personal information on the basis of:

- Your consent 

- Performance of a contract (e.g., providing our services) 

- Compliance with legal obligations 

- Our legitimate interests in improving and securing our products 

 

 5. How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures may include:

- Encryption of data in transit and at rest 

- Access controls and authentication 

- Secure cloud infrastructure hosted in Australia or approved international regions 

 

If information is stored or processed outside Australia, we ensure that appropriate safeguards are in place in accordance with the APPs.

​

 6. Disclosure of Information

We may disclose personal information to:

- Service providers who support our platform (e.g., cloud hosting, analytics) 

- Research or industry partners, only with your consent or under de‑identified conditions 

- Regulatory bodies where required by law 

- Other parties with your explicit permission 

We do not disclose sensitive information unless permitted by law or with your consent.

 

 7. Data Retention

We retain personal and measurement data for as long as necessary to provide our services or as required by law. You may request deletion of your data at any time, subject to legal or operational requirements.

 

 8. Access, Correction, and Your Rights

You have the right to:

- Access the personal information we hold about you 

- Request corrections to inaccurate or incomplete information 

- Withdraw consent (where applicable) 

- Request deletion of your account or data 

 

To exercise these rights, contact us using the details below.

 

 9. Cookies and Tracking Technologies

Our website and applications may use cookies or similar technologies to improve user experience, analyse usage, and support functionality. You can manage cookie preferences through your browser settings.

 

 10. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

 

 

 11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

 

 12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact:

Research Care Pty Ltd

Email: gora.sengupta@researchcare.com.au

Address: 206 Coronation Parade, Croydon Park, NSW 2133  Australia 

Phone: +61 411 236 058